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BEFORE SENDING

• How to send a parcel?

  1. Register the parcel on our website

  Select a convenient shipping method, fill in an electronic shipment form and pay for the delivery online.

  2. Prepare your package for sending

  Pack the goods you wish to send in a cardboard box and secure it with adhesive tape. Fill any free space in the packaging with crumpled paper or bubble wrap.

  3. Send your package

  Take your package to a selected service point or parcel locker or wait for a courier. Pay attention to the instructions you receive in the e-mail message confirming your order. Certain shipping options require printing out a shipping label.

  After sending your parcel track the delivery status online A detailed description of the different shipping methods can be found in How to send

• How much does it cost to send a package?

  The delivery price depends on the selected shipping method, country of delivery, as well as the weight and dimensions of the package. The exact price of a service can be found by using the delivery cost calculator available on our website or the Price List.

• How do I pay for postage?

  meestpost.com offers various online payment methods. You can pay postage using fast transfer systems such as PayU, a payment card or traditional transfer.

• How many packages can I send within one order?

  You can register and ship only one package or envelope per order. If you have more packages to send to one recipient, register each one separately. For each shipment (i.e. package or envelope) registered on Meest Post, you will receive a unique number that will be used for its identification and tracking.

• Will I have to pay customs duty and VAT?

  For deliveries to countries outside the European Union, the recipient may be obliged to pay customs duty and VAT.

  For deliveries to Ukraine, parcels with a total weight of up to 50 kg and a total declared value of up to EUR 150, delivered on the same day to a single recipient, are exempt from customs and tax charges. So, if your parcel does not exceed these parameters, there should be no need to pay customs duty and tax.

• How to correctly declare package contents?

  If you’re sending a package within the European Union, you need only describe the contents of the parcel in general terms.
  For packages leaving the EU customs area, a more detailed declaration of the contents is required – a so-called customs declaration. In the customs declaration enter the first 3 letters of the product name and select the product from the drop-down list If your product is not on the list, write to us – we will supplement the database of supported goods

• What is volumetric weight and why may the price of a parcel change when parcel dimensions change?

  The volumetric weight represents the volume of the parcel and is taken into account when estimating the delivery price. If a parcel weighs little but is large, the cost of delivery will be affected by the amount of space it takes up during transport. In the event that the volumetric weight (calculated according to the formula: length x width x height of the parcel / 5000) is greater than the actual weight of the parcel, you will see the price for the volumetric weight. 

• How long does it take to deliver a parcel from the time it is sent?

  The time of delivery depends on the country of dispatch and the country of delivery. For deliveries within the European Union, the estimated time of delivery is 2–5 business days. Parcels sent to Ukraine are delivered to recipients within 8-14 business days, and delivery times are also dependent on the operations of the customs offices in Ukraine. The estimated time of delivery is presented on our website when selecting shipment and delivery options.

• How to prepare a package for shipping?

  Pack the goods in a cardboard box and tape it up, preferably all around, with wide adhesive tape. The packaging should protect the contents against external factors. To prevent the goods from moving around, fill up any empty spaces inside the box with crumpled paper, bubble wrap or some other filler.

• What documents should I enclose with my parcel?

  The electronic shipment form allows a label with the recipient’s address details and a declaration of contents to be generated online and enclosed with a parcel in the operating warehouse of Meest Polska. You don’t need to include any documents in your parcel. If required by the chosen shipping method – attach the shipping label you’ve received from Meest Post on your parcel.

• The recipient's address on the label is different from the one I provided. What should I do?

  If you have chosen a shipping method that requires printing an address label and the recipient's address is ul. Inwestycyjna 6, Straszęcin, you don't have to worry. This is the address of the Meest warehouse, where a new label with the correct recipient's address in the destination country will be affixed to the shipment.If the recipient's address is different from the address of the warehouse or the one you provided during parcel registration or you noticed a mistake, please contact the Customer Service: info.poland@meest.com.

• I am planning to move to another city. When should I send my parcels to my new place of residence?
  Do not put off ordering a courier until the last minute - remember about he human factor. Rarely, but it happens that the courier arrives on the second working day after placing the order or has difficulties with finding the pick-up address and as a result the courier re-order is necessary. When planning a move, think about shipping the parcels earlier, or arrange a person who will be able to contact the courier and give him the parcels after your departure. DO NOT LEAVE THE PACKAGES UNDER THE DOOR IN THE STAIRWAY! Meest Post in this case is not responsible for the fate of the shipment.
• Can I pay for the parcel in cash to the courier upon dispatch?
  No. The courier does not accept shipping charges. The delivery must be paid for online before sending the parcel on the website. If you want to pay for the shipment in cash or with a payment card without providing card details, you can send it at one of Meest Post own branches or points run by Meest partners – e.g. EPAKA.
• When can I expect the courier?
  The courier will collect the parcel on the next business day after the payment is credited, i.e. it won't always be the day after registering the parcel on the website. Courier collections take place from Monday to Friday, from 9:00 to approx. 17:00. Couriers can contact the sender by phone or SMS to confirm the time of receipt of the shipment. Additional information can be found in the order confirmation email.
• Do I need a Meest Post account to send a package?
  You do not need to have an account on our website to send a package. Just place an order online without registering. However, it is worth having an account, because thanks to it you will gain access to the history of all your orders. The account also allows you to send shipments to the same recipients even easier and faster, thanks to the use of data stored in the address book or shipment templates. In addition, many promotions are only available to registered users.
• Can I send several parcels at the same time and pay for delivery collectively?
  No. Each shipment must be declared and paid for separately. However, if you have a user account, you can send shipments faster by using the address book or shipment templates without having to enter data from the beginning for each subsequent shipment.
• Is it possible to receive an invoice for the shipment?
  The invoice is sent automatically together with the confirmation of shipment to the e-mail address provided when placing the order.
• Can I send an envelope with documents?
  Yes, but it should be a special cardboard envelope that will protect the contents of the shipment. You can also use a flat box. Envelopes and boxes in various sizes can be found, for example, in the offices of Poczta Polska.Check if you are planning to send documents approved for shipping: https://www.meestpost.com/prohibited-goods
• What value of the parcel should I specify if I send a gift?
  Regardless of whether it is a gift or not, enter the true (market) value of the goods in the package.
• Can I send a package in a bag?
  No. Each package must have a cardboard packaging that will protect it from damage during transport. If you don't know where to get a carton, we suggest going to your local store as they can often get cartons free of charge. Cardboard packaging can also be purchased at Poczta Polska outlets, points of our partner EPAKA and via eSklep Poczta Polska
• Can I use express air delivery?
  Unfortunately, we do not offer express air delivery. All parcels sent by the Meest Post service are transported by road transport.
• Can I expedite delivery for an additional fee?
  Unfortunately, there is no such possibility.
• What is the cost of a call to the hotline?
  The connection fee is in accordance with your operator's tariff.
• Will I have to pay duty and tax when sending a parcel from Ukraine to Poland?
  Meest Post does not handle shipments in the Ukraine-Poland direction, the value of which exceeds EUR 44.90. If the value of your parcel exceeds this amount, it will be returned to the Sender at the stage of inspection in Lviv.
• Can I send a passport from an EU country to Ukraine?
  Identification documents such as passports or ID cards are included in the list of items prohibited in postal items sent from European Union countries to Ukraine. Meest Post is not responsible for the documents sent - you send them at your own risk.
• Can I order a courier to a hotel address?
  Please be informed that there may be difficulties with ordering a courier to a temporary address, particularly to hotels, guesthouses, student dormitories, hostels, medical and sanatorium facilities, as well as to fairs, exhibitions, or beaches. These difficulties arise due to restrictions on free access to the specified establishments or locations.  
• Can I provide a sender’s or recipient’s phone number with a code different from the one appropriate for the country of sending/deliver, for example a Polish phone number of a recipient in Italy?
  Sending an SMS or having a voice conversation with the courier is only possible if the customer provides the correct phone number corresponding to the country of the order fulfillment (for example, a number with the code +39 for Italy). Unfortunately, providing a different number may cause difficulties with pick-up or delivery of the parcel.
• How can I send a parcel to Ukraine with a value over 150 EUR?
   If the value of the goods in the shipment exceeds 150 EUR, the recipient in Ukraine will have to pay customs duties and taxes. If you want to send such a parcel, register at www.meestpost.com, complete the details in your account and contact the Meest Post customer service department (info@meestpost.com). In response, you will receive a declaration regarding your obligations related to sending higher value shipments, which must be completed, signed and sent as a scanned copy to our e-mail. After receiving the declaration, we will be able to enable your account to register shipments to Ukraine with a value exceeding 150 EUR.

AFTER SENDING

• How can I check the status of my parcel?

  You can check the status of your parcel by entering the number in the search box on our parcel tracking website.

• What will happen to a parcel if the recipient refuses to accept it?

  If the recipient refuses to accept a parcel or pay customs duty and VAT (if calculated), the parcel will be returned to the sender at his expense, which is the equivalent of the basic delivery price. In addition, the sender will have to pay a service charge for procedures related to importing the parcel to the European Union, and all customs and tax dues arising on the import. The amount of the service charge varies depending on the reasons for returning a parcel, and the customs duty and taxes depend on the rates currently applicable in the country to which the goods are being imported. A list of all extra charges can be found in the Price List.

• What should I do if my parcel is lost or damaged?

  In such situations, you have the right to file a complaint. We encourage you to use the form in the Complaints tab on our website. If your parcel is damaged, you will also have to fill out a damage report at the courier’s which delivered the parcel or at the point from which the parcel was collected. If the damage to the goods was noticed only after the package was opened, a damage report should be filled out and a complaint filed within 7 days from the date of receipt of the parcel.

• How can I file a complaint?

  Complaints can be filed via a complaint form available on our website, in the Complaints tab. The complaint should identify the person lodging the complaint (name and surname, contact details), the number of the parcel to which the complaint relates, the reason for the complaint and the expectations of the person lodging it.

  According to the applicable Postal Law, the postal operator providing services in foreign trade has 3 months to pay the compensation or inform about the non-recognition of the complaint. Nevertheless, the expected time for considering the complaint is 30 days.

• Where is my package? How can I check the status of my shipment?
  You can check the status of your shipment by entering its number in the search field on our tracking page: https://www.meestpost.com/tracking

RESTRICTIONS

• What are the maximum dimensions and maximum weight of a parcel?

  The maximum dimensions and weight of a parcel depend on the country of dispatch and the country of delivery as well as the selected manner of shipment and form of delivery. Once you have provided the basic information about your parcel in the calculator on meestpost.com, all the available dispatch options will be displayed, together with information about restrictions pertaining to dimensions and weight.

• Can I send a parcel weighing more than 30 kg?

  On meestpost.com you can only send parcels which weigh 30 kg or less. If you need to send goods which weigh more, or are of a non-standard size and you cannot split them into smaller packages, please contact the Customer Service Department to find out what the options are for organizing a delivery and to prepare an individual quote.

• What can’t I send by post?

  Go to the section Prohibited goods to see the list of goods which can’t be sent by post.

• Does the recipient of the package have to pay customs duties and VAT?
  Customs formalities and fees do not apply when sending parcels within the European Union. Such shipments are treated the same as domestic shipments. On the other hand, when delivering a parcel to a country not belonging to the European Union, the recipient may be required to pay customs duties and VAT. In the case of delivery to Ukraine, shipments with a total weight of up to 50 kg and a total declared value of up to EUR 150, delivered on one day to the address of one Recipient, are exempt from customs and tax fees. However, if the shipment contains goods of a higher value, the Recipient will be required to pay the applicable taxes in Ukraine.
• To which cities in Ukraine can I send a parcel?
  Currently, you can send a float to any location in Ukraine, except for areas temporarily occupied by the Russian Federation and places where active hostilities are taking place. You can check the availability of delivery at https://www.meestpost.com/delivery
• Is it possible to send, for example, a TV set, computer, laptop, telephone in a package?
  Items made of fragile and breakable materials are on the list of goods that are not subject to compensation for loss, damage or late delivery. You can find the exact list here https://www.meestpost.com/prohibited-goods. Also remember that if the customs office assesses the value of the items in the shipment to be more than 150 euros, they will be taxed and the recipient in Ukraine will have to pay this cost.
• How many kilograms of food can be sent in one package to Ukraine?
  In one package to Ukraine, you can send up to 10 kg of food packed in the original manufacturer's packaging.
• What happens if the shipment contains prohibited goods?

  If you send prohibited goods in a package, the package will be returned to you at your expense, according to the price list indicated on the website at the following link: https://www.meestpost.com/en/pl/price-list. Before shipping, read the list of prohibited goods https://www.meestpost.com/prohibited-goods

• Can I send pet food to Ukraine?

  No, the pet food is on the list of prohibited items that cannot be transported to Ukraine. If you send a prohibited item in the package, the package will be returned to you. The sender covers the cost of return, according to the price list indicated on the website at the following link: https://www.meestpost.com/en/pl/price-list